BOOKING CONDITIONS
The following Booking Conditions together with the General Information
contained on this website form the basis of your contract with Casa
Sunflower. Please read them carefully as they set out our respective rights
and obligations.
In these Booking Conditions, “you” and “your” means all persons named on
the booking (including anyone who is added or substituted at a later date).
“We” and “us” means Casa Sunflower.
All bookings are made subject to these booking conditions.
1. Making your booking
Bookings can be made by email to
booking@casasunflower.com or by contacting us direct by telephone
Once we have received your booking request, we will, subject to
availability, confirm your stay by issuing a confirmation invoice by email.
This invoice will be sent to the party leader. Please check this invoice
carefully as soon as you receive it. Contact us immediately if any
information which appears on the confirmation or any other document appears
to be incorrect or incomplete as it may not be possible to make changes
later. We regret we cannot accept any liability if we are not notified of any
inaccuracies in any document within 5 working days of our sending it
out.
Number of persons
Only those persons whose name appears on the Booking Form may use the
property. The number of persons (adults and children) must not exceed the
number of sleeping places indicated on the website. The substitution of
persons during the rental period is forbidden unless previously agreed
Arrivals
On arrival the you must present your confirmation details as well as your
passport or identity card to us.
2. Payment
In order to confirm your stay, a deposit of 300€ Euro per week (or full
payment if booking within 56 days of departure) must be paid at the time of
booking.
This deposit is not refundable in the event of your cancellation or failure
to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than
56 days prior to departure (or at the time of booking if this date has
passed). This date will be shown on the confirmation invoice. If you have not
paid in full and on time we reserve the right to treat your booking as
cancelled by you. In this case the cancellation charges set out in clause 6
below will be payable.
2a Security Deposit
You may be requested to pay a security deposit before the start of your
stay. The cost of any damage to the property or to any items in and/or at the
property caused or any service charges incurred by you or any member of your
party (for example telephone calls) will be deducted by us from the security
deposit at the end of your stay. If no deductions are required your security
deposit will be refunded in full to you within 14 days after your departure
from the property. If the security deposit is not sufficient to cover any
damage caused or service charges incurred by you, you will be responsible for
paying us any additional monies required immediately on request from
us.
3. Your contract
A binding contract between us comes into existence when
the deposit payment is paid (see clause 2
above). If you cancel after paying the deposit our normal cancellation
charges will apply. This contract and all matters arising out of it are
governed by United Kingdom law. We both agree that any dispute arising out of
or connected with your holiday will be dealt with by the Courts of United
Kingdom.
4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at
any time. The price of your stay will be confirmed at the time of booking,
subject to the correction of errors. We reserve the right to correct errors
in both advertised and confirmed prices. We will do so as soon as we become
aware of the error.
Please note, changes and errors occasionally occur. You must check the
price of your stay at the time of booking.
5. Changes by you
Should you wish to make any changes to your confirmed booking, you must
notify us by email as soon as possible. Whilst we will endeavour to assist,
we cannot guarantee we will be able to meet any such requests. Where we can,
an amendment fee may be payable together with any costs incurred by
ourselves.
6. Cancellation by you
Should you need to cancel your stay after the contract has begun (see
clause 3 above), the party leader must immediately advise us either by
canceling online or advising us in writing. Your notice of cancellation will
only be effective when we receive it in writing at our offices. As we incur
costs from the time we confirm your booking and may be unable to re-sell your
period of stay, the following cancellation charges will be payable. Where the
cancellation charge is shown as a percentage, this is calculated on the basis
of the total cost of the booking excluding amendment charges. Amendment
charges are not refundable in the event of cancellation.
|
Period before start of stay within which written/email notification of cancellation is received by us
|
Cancellation charge
|
|
more than 8 weeks
|
deposit only
|
|
less than 8 week
|
deposit + 100% of
balance
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Depending on the reason for cancellation, you may be able
to reclaim these cancellation charges (less
any applicable excess) under the terms of any insurance policy you may have.
Claims must be made directly to the insurance company concerned.
7. Insurance
It is strongly recommended that you take out adequate travel insurance.
Please read your policy details carefully. It is your responsibility to
ensure that the insurance cover you purchase is adequate for your particular
needs.
8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website
descriptions and other details both before and after bookings have been
confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid
changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we will
tell you as soon as possible. We will endeavour to offer you an alternative
should a significant change or cancellation occur.
We regret we cannot pay any expenses, costs or losses incurred by you as a
result of any change or cancellation
Very rarely, we may be forced by "force majeure" (see clause 9)
to change or terminate your stay after departure but before the scheduled end
of your time away. This is extremely unlikely but if this situation does
occur, we regret we will be unable to make any refunds, pay you any
compensation or meet any costs or expenses you incur as a result.
9. Force Majeure
We regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is prevented
or affected by or you otherwise suffer any damage or loss as a result of
"force majeure". In these Booking Conditions, "force
majeure" means any event which we or the supplier of the service(s) in
question could not, even with all due care, foresee or avoid. Such events may
include war or threat of war, riot, civil strife, actual or threatened
terrorist activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire and all similar events outside our control.
10. Our Liability to you
10.1. We promise to provide your accommodation with reasonable skill and
care. We do not accept responsibility if any death, personal injury, failure
or deficiency of your accommodation arrangements is not caused by any fault
of ours. When we talk about “fault” above, this means failure by ourselves to
use reasonable skill and care in performing or providing the service in
question. Please note it is your responsibility to show that reasonable skill
and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for
example loss of enjoyment), damage, expense, cost or other sum or claim of
any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party
or
(b) the fault of a third party not connected with the provision of your
accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even
after taking all reasonable care (see clause 9)
In addition, we will not be responsible where you do not enjoy your stay or
suffer any problems because of a reason you did not tell us about when you booked
your stay or where any problems you suffer did not result from any breach of
our contract or other fault of ourselves or any losses, expenses, costs or
other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not
form part of our contract. This includes, for example, any additional
services or facilities any other supplier agrees to provide for you.
10.2. The promises we make to you about the accommodation we have agreed to
provide or arrange as part of our contract - and the laws and regulations of
the country in which your claim or complaint occurred - will be used as the
basis for deciding whether the accommodation in question had been properly
provided. If the particular accommodation which gave rise to the claim or
complaint complied with local laws and regulations applicable to those
accommodation at the time, the accommodation will be treated as having been
properly provided. This will be the case even if the accommodation did not
comply with the laws and regulations of the UK which would have applied had
that accommodation been provided in the UK.
10.3. *We limit the maximum amount we may have to pay you for any and all claims
or parts of claims which do not involve personal injury, illness or death.
Except where loss of and/or damage to luggage or personal possessions is
concerned or a lower limitation of liability applies to your claim, the
maximum amount we will have to pay you for such non personal injury claims if
we are found liable to you on any basis is twice the price (excluding
insurance premiums and amendment charges) paid by or on behalf of the
person(s) affected in total. This maximum amount will only be payable where
everything has gone wrong and you have not received any benefit at all from
your stay.
*Where we are found liable for loss of and/or damage to any luggage or
personal possessions (including money), the maximum amount we will have to
pay you is £35 per person affected as you are assumed to have taken out
adequate insurance at the time of booking.
11. Complaints and problems.
In the unlikely event that you have any reason to complain or experience
any problems with your stay whilst away, you must immediately inform us. Any
verbal notification must be put in writing and given to us as soon as
possible. Until we know about a problem or complaint, we cannot begin to
resolve it. Most problems can be dealt with quickly. For all complaints and
claims which do not involve death, personal injury or illness, we regret we
cannot accept liability if you fail to notify the complaint or claim entirely
in accordance with this clause.
12. Behaviour.
You accept responsibility for any damage or loss caused by you or any
member of your party. Full payment for any such damage or loss must be paid
direct to us at the time. If you fail to do so, you will be responsible for
meeting any legal costs we incur in full in recovering full payment from
you.
We expect all clients to have consideration for other people. If in our
reasonable opinion or in the reasonable opinion of any other person in
authority, you or any member of your party behaves in such a way as to cause
or be likely to cause danger, upset or distress to any third party or damage
to the property, or in any way damage the reputation and/or goodwill of the
Owner we are entitled, without prior notice, to terminate the occupation of
the person(s) concerned. In this situation, the person(s) concerned will be
required to leave the accommodation. We will have no further responsibility
toward such person(s). No refunds will be made and we will not pay any
expenses or costs incurred as a result of the termination.
13 Special requests and medical problems
If you have any special request, you must advise us at the time of booking
and clearly note it in the extra information section of the booking form.
*Although we will endeavour to meet any reasonable requests we regret we
cannot guarantee any request will be met. Failure to meet any special request
will not be a breach of contract on our part. We regret we cannot accept any
conditional bookings, i.e. any booking which is specified to be conditional
on the fulfilment of a particular request. All such bookings will be treated
as “standard” bookings subject to the above provisions on special
requests.
If you or any member of your party has any medical problem or disability
that may affect your stay, please tell us before you confirm your booking so
that we can advise as to the suitability of the chosen arrangements. In any
event, you must give us full details in writing at the time of booking. If we
reasonably feel unable to properly accommodate the particular needs of the
person concerned, we must reserve the right to decline their reservation or,
if full details are not given at the time of booking, cancel when we become
aware of these details.
14. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all
necessary travel and health documents (including Passports and Visas (where
applicable) before departure. You must pay all costs incurred in obtaining
such documentation. If you or any member of your party is not a British
citizen or holds a non-British passport, you must check passport and visa
requirements with the Embassy or Consulate of the country(ies) to or through
which you are intending to travel.
15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have
changed by the time you come to book your stay. Whilst every effort is made
to ensure the accuracy of the website and prices at the time of requesting
the booking, regrettably errors do occasionally occur. You must therefore
ensure you check all details of your stay (including the price) on your booking
acceptance.
16. Complaints procedure
In the event of any problems you must contact us immediately, plus you
undertake to do your best to resolve or minimise the problem in order to
avoid any prejudices that could result. you must immediately get in touch
with us by telephone on the day of your arrival, confirming your complaint in
writing within 24 hours by fax or by e-mail. You are obliged to give us the
time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you
leave the accommodation prematurely
and without an explicit authorisation by us, you forfeit your rights for a
refund of the rental price, unless the terms of this contract have been
breached. Complaints received at the end of the stay will not be taken into
consideration and no refunds will be given.
Please note that the property is not an official tourist structure, such as
an hotel, residences, etc. but a private dwelling. Being such, there is no
standard or categories that are internationally recognised, indeed it
reflects the architecture and furnishings, the local traditions and the
personal taste of the owner. This is precisely the kind of holiday that we
offer: the chance to partake in the culture of the area chosen, living for a
few weeks in the same surroundings as an inhabitant would. We cannot however
exclude the possibility that these differences can sometimes result in minor
inconveniences - due to the special nature of its architecture and of
traditions in the area - but which cannot be accepted as complaints.
